SysaiQ
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Service charter

Version 1.0Effective from: 22 September 2026 (۳۱ شهریور ۱۴۰۵)

This charter explains how we work, from the first call to final delivery and support. Its purpose is transparency: before committing to anything, the client knows what will be delivered, how, and in which stages.

1. Purpose and scope

  • This charter applies to every SysaiQ service: custom websites, profession landing pages, web apps and SaaS, e-commerce, mobile apps and PWAs, AI agents and chatbots, business automation, accounting systems, trading software (software engineering only) and maintenance and support.
  • Project-specific details live in the written proposal and the contract; this charter is the shared framework behind all of them.

2. Definitions

  • We / SysaiQ: the professional trading name of Hamed Abooali (a natural person), based in Qazvin.
  • Client: the natural or legal person ordering the services.
  • Written proposal: the document that fixes the scope, deliverables, milestones, schedule and cost before any payment.
  • Milestone: a part of the work with a defined deliverable that is accepted and settled separately.
  • Acceptance: the client's written confirmation that a deliverable meets its acceptance criteria.

3. Starting a project

  1. The request is received through the contact form, by phone or by email.
  2. In a discovery session (in person in Qazvin or online) we review the business goal, the users, existing systems and constraints.
  3. We prepare a written proposal covering scope, deliverables, milestones, schedule, cost and payment terms.
  4. Once the proposal is approved, the contract is signed and the first-milestone deposit is received. Before signature and deposit, neither party owes the other anything.

Proposal validity: stated in the written proposal.

4. Scope and acceptance criteria

  • Every deliverable is written with verifiable acceptance criteria (for example "contact form with validation, stored in the admin panel"), not a general description.
  • Anything not listed in the scope is out of scope and is added to the contract through a change request.
  • Revision rounds per milestone: stated in the written proposal.

5. Schedule and milestones

  • The work is split into deliverable milestones; each one has a visible output (design sample, staging version, final version).
  • The schedule is stated in the written proposal and depends on receiving the client's content, access and feedback on time.
  • A delay by either party shifts the schedule by the same amount and is recorded in writing.

6. Communication and reporting

  • Official channels: email info@sysaiq.com and phone +98 28 3332 3002 / +98 912 513 0805. Verbal agreements are not binding until confirmed in writing.
  • Response hours: not specified.
  • In multi-milestone projects, a short status report (done, in progress, waiting on the client) is sent at the end of each milestone.

7. Feedback, revisions and acceptance

  • The client gives written feedback on each deliverable within stated in the written proposal.
  • Revisions inside the scope and within the agreed rounds are made at no extra cost.
  • If no feedback is received within stated in the written proposal, the deliverable is treated as accepted so the project does not stall.

8. Staged payment

  • Payment is staged: a deposit of stated in the written proposal at signature and the rest per the milestones in the written proposal.
  • An invoice is issued for each milestone; payment is made through an online pay link (Iranian gateway) or by bank transfer with a receipt.
  • Card details are never stored by us; online payment happens on the gateway's own page.
  • Every amount is stated in the written proposal before any payment; there are no hidden costs.

9. Third-party costs

  • Domain, hosting and servers, SMS credit, payment-gateway fees, AI API usage and paid licences are not part of our service fee and are purchased in the client's name.
  • The written proposal lists these items and who purchases each one.

10. Quality, security and accessibility

  • Every page is tested on mobile and desktop.
  • HTTPS, input validation, request rate limiting and safe handling of secret keys are the security baseline of every deliverable.
  • Bilingual content (Persian and English), when requested, is written natively in each language, not machine-translated.

11. Bug-fix warranty and support

  • After final delivery, defects caused by our work are fixed at no cost for stated in the written proposal.
  • New changes, new content and problems caused by changes in third-party services are not covered by the warranty and are handled as support or a change request.
  • Support tiers and response times: stated in the written proposal — stated in each project's written proposal.

12. Confidentiality and data protection

  • The client's business information, user data and credentials are confidential and used only to deliver the project.
  • Credentials are handed over to the client at the end of the project and our copy is deleted, unless support has been agreed.
  • Details are in the privacy policy.

13. Changes to this charter and relation to the contract

  • This charter is versioned and each version's effective date appears at the top of the page. Changes do not apply to projects in progress unless agreed in writing.
  • Where this text and the signed contract differ, the contract prevails. The full legal framework is in the contract framework and mutual obligations.