SysaiQ
FA Start a project

Complaints and follow-up

If you are unhappy with our services or something has gone wrong in the project, use this route. Handling a complaint is free, it is recorded, and it has no effect on the quality of your support.

1. Where to file a complaint

  • Email (preferred, for a written record): info@sysaiq.com
  • Phone: landline +98 28 3332 3002 or mobile +98 912 513 0805 — response hours: not specified
  • Site contact form: the contact page, starting the message with the word "complaint"
  • In person: No. 25, Adel Babaei Alley, Ghavidel (Ashna) Alley, Tohid St., Qazvin, Iran, by appointment

2. What to include

  • your name and contact details;
  • the contract or invoice number (if any);
  • a description: what happened, since when, and what outcome you expect;
  • evidence: screenshots, correspondence, transaction reference.

3. How it is handled

  1. Registration and acknowledgement: the complaint is registered and a reference number is sent to you. Acknowledgement time: stated in the written proposal.
  2. Review and first reply: the matter is checked against the project records and a first reply is given in writing. First-reply time: stated in the written proposal.
  3. Corrective action: if the complaint is upheld, the corrective action (fixing the defect, completing the deliverable, a pro-rata refund under the refund policy) is stated with a schedule.
  4. Closing: the case is closed with your written confirmation.

4. Escalation and further follow-up

  • If you are not satisfied with the reply, ask for a second review; the matter is examined once more with all the evidence.
  • If the dispute remains, the route in clause 15 of the contract framework applies: formal written notice, then the courts of the city of Qazvin.
  • You may turn to the competent legal and supervisory authorities at any stage; nothing on this page limits that right.

5. Complaints about a payment

  • Quote the transaction reference and the time of payment so it can be matched with the gateway's records.
  • If an amount was debited but the payment was not confirmed, the gateway or the bank normally reverses it; we follow up with the gateway.
  • Your card details are not stored by us; for card issues contact your bank.

6. Our commitment

  • respectful, written and documented handling;
  • replies within the stated times;
  • fixing the process when the same problem recurs.