Frequently asked questions
Working together
How do we start?
Send a request from the contact form or call +98 28 3332 3002 / +98 912 513 0805. A discovery session is held (in person in Qazvin or online) and you then receive a written proposal.
What happens in the discovery session?
We talk about the business goal, the users, current systems, content and constraints. If you have examples or reference sites in mind, bring them. The session's output is the basis of the written proposal.
What are the stages of a project?
Discovery, written proposal, contract and deposit, staged delivery (design, staging version, final version), deployment and full handover, then the bug-fix warranty. Details are in the service charter.
The contract
How is the contract signed?
In person in Qazvin or electronically. Before signature and deposit, neither party owes the other anything. The contract framework is public on this page and blank annexes are sent on request.
What if I want to change something mid-project?
Through a change request: it is recorded in writing, its effect on cost and schedule is stated, and it is carried out after your approval. Small changes with no effect on cost or schedule are recorded in correspondence.
Who owns the code and the project?
On full settlement, the bespoke code, design and content of the project pass to you. Our generic, reusable components are licensed to you perpetually, and open-source components follow their own licences. Source code, access and documentation are handed over at the end.
Payment
How is the cost calculated?
There is no fixed price list. The cost is calculated in a written proposal from the scope, modules, integrations, AI parts, bilingual content and support level, and every amount appears in that document before any payment. Details are in how cost is calculated.
How is payment made?
In stages: a deposit at signature and the rest per milestone. Each milestone gets an invoice with an online pay link (Iranian gateway), or is paid by bank transfer with a receipt. Card details are never stored by us.
Who pays for the domain, hosting and SMS?
They are separate from our fee and in your name: domain, hosting and servers, SMS credit, gateway fees, AI API usage and paid licences. You own and control all of them.
What happens if the project is cancelled?
Accepted and settled milestones are not refunded, work in progress is calculated pro rata, and work not performed is refunded. Details are in the cancellation and refund policy.
Support
What if something goes wrong after delivery?
Defects caused by our work are fixed at no cost during the bug-fix warranty. Changes and new features go through a change request or a support contract.
Do you work outside Qazvin?
Yes. We are based in Qazvin and serve clients across Iran and abroad; meetings, delivery and support can all be done remotely.
What does the site assistant do, and not do?
It answers general questions about the services and the way we work. It does not give prices or create contractual commitments; the written proposal and the contract do. Do not write personal information in the chat.